FAQ

How do you use my personal data?

We will only share with our partners the details needed to process and deliver your order. Please read our Privacy Statement to find out how we protect your personal data.

Can I pay in other currencies?

The price of all products sold on www.uncover-romania.com/shop is in RON. The equivalent in EUR and USD is calculated based on the conversion rate announced by the National Bank of Romania at the moment of the payment.

Why was my payment declined?

Please verify that your credit card number and expiration date are correct. Also, please consider that we only accept Visa or MasterCard.

Sometimes your bank can hold the money on your card during a security time, to make sure that you really want to make the purchase. This can happen when you do not shop online very often.

We recommend that you call your bank to notify them that you have tried to buy from an online store. This way they can confirm your identity and enable its use.

How do I choose the size?  

On the product’s page, you will find the size of each article. Still, you have to consider that because these items are hand-made, we usually have just one size per article. You can also write to us on shop@uncover-romania.com to find out more about the clothing items that interest you.

What if I want to cancel an order?

If you change your mind about your purchase, you have the option to cancel your order. Let us know as soon as possible by phone +40741024091 or email shop@uncover-romania.com